Bill Payment Options


Warren Community Water Association offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

Water bills are typically mailed by the 1st of each month and are due by the 15th of the month. A 10% late penalty will be assessed on all unpaid bills after the 15th of the month.  Failure to receive a bill does not relieve the customer of the penalty. If the bill is not paid by the fifteenth day of the following (second) month, the water service will be disconnected. A disconnect notice with a final due date will be sent. Failure to receive this notice will not be considered reason not to disconnect service since it will be assumed that the customer is aware that their bill is past due. After disconnection for nonpayment, the full amount plus a $50.00 reconnection fee must be paid in full before service is restored.

Online Bill Payment

If paying Online just click the green Bill Payment button and follow the prompts to go to the customer payment portal.  Use the QUICK PAY button – or – REGISTER with a username and password to take advantage of all features offered. Pay your bill using Visa, Mastercard, Discover, checking or savings account.

We have partnered with CUSI to provide an Integrated Customer Portal.  Your payment will show in our system immediately.

To register you will need:
• Your account number
• Phone number we have on file
• Service Address

Set your bill up for monthly auto-pay with a Visa, Mastercard or Discover card, or set up auto-pay via ACH draft from a checking or savings account.

NOTE: This service will be linking your account number to the phone number we have on file for you for verification. If you need to update your phone number, please call the water office at 740.373.8476.

Additional features that you will be able to take advantage of.
• View your bill online.
• Sign up to receive e-bills (via email). A great way to avoid those post office delays.
• Access to documents and additional information not found on our website.

Please register with the Customer Portal today, so you can begin benefiting from these options.

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill. Payment must be received in our office by the due date.

Payment Drop-off

You may pay your bill in person here at the office or put it in the drop box.

Our Drop Box is available 24 hours a day. Please make sure your account number is on your check or money order so that we can properly credit your account. If the 15th falls on a Saturday or Sunday, the drop box will be checked by 8:00 a.m. on Monday.

Payment Through Automatic Draft (ACH)

The worry-free way to pay your water bill. We can set up automatic draft so that your account is always paid on time. All you need to do is complete the ACH form (linked below) and return it to our office along with a voided check. There is no cost to have automatic draft.

Payment Through Your Financial Institution’s Bill Pay Service

Many financial institutions offer their customers the ability to pay their bills via an online bill payment service (through your bank’s website).  Normally, these services debit the customer’s checking or savings account to pay the bill.  The banks are using a third party processing service to issue the paper checks. Checks are not always mailed at the time the money is debited from your account.  Receipt of your payment may take 7 business days (or longer) depending on the U.S. Postal Service.  Please take this into consideration when using this method of payment, so that you do not incur a late fee.  Contact your bank for more information.


Relevant Documents

ACH Form. Pdf

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