To serve you better, we’ve assembled a list of our customers’ most frequently asked questions. If you don’t find your answer here, feel free to contact us.

How could I have used this much water?

You could possibly have a leaky toilet, faucet, or outdoor frost free spigot that’s difficult to detect. Toilets account for nearly 30% of water used by a typical single-family home.

Traditionally, we use more water during the Spring/Summer months than during Autumn/Winter.  When it’s warmer, we tend to do more of the activities that use water, such as pressure washing, washing vehicles, watering the lawn, watering crops, watering flower gardens, filling our swimming pools, filling our hot tubs, and having extra showers.  It also takes extra water all year round to water pets and livestock.  And don’t forget those random construction projects such as pouring concrete.

We also tend to use more water during major holidays when we are cooking, cleaning, and entertaining overnight guests who shower and use the facilities.

What do I do if I am experiencing low pressure?

Check your pressure regulator to ensure that it is working properly.  It may need to be replaced. Check your meter and the surrounding area for possible leaks.  If your neighbors are also experiencing low water pressure, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.   Flush your  bathtubs and faucets with cold water for about 10-15 minutes until your water clears.  If it doesn’t clear with minor indoor flushing, contact Warren Community Water & Sewer Association at (740) 373-8476, so we can determine whether additional flushing in your area is required.

What chemicals do we add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. Please visit our Water Quality Report link for further information.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law.  Our levels are tested to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I mailed in my payment?

We may have received your payment after the due date or we may not have received it at all. Call our business office at (740) 373-8476 and we will help you resolve the  issue.

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